How to support you and your family
Support and resources to help you or your child or young person’s wellbeing.
Need to know
- Supporting your child or young person’s learning and wellbeing is an important part of helping them get the most out of each school day.
- When children and young people feel safe, connected and secure, they are more likely to engage in their learning.
- The services on this page are free* to access and provide confidential support or advice.
- *note some mobile carriers may charge a fee
If you are feeling overwhelmed, anxious or worried about your own wellbeing, or your child or young person’s wellbeing, there are a number of supports and resources available to help you and your family.
Remember you are not alone. There is always someone ready to talk to you.
Places you can go for help and support
Understanding and supporting your wellbeing
- Talk to the school psychologist, school health nurse or social worker.
- Your Wellbeing – a resource to help children and young people understand the importance of wellbeing and learning.
- Students | Student Wellbeing Hub or Student Wellbeing Hub
- Parents | Student Wellbeing Hub
Helplines and immediate support
- If you’re in need of immediate support, contact Lifelines 24/7 Crisis Chat or call them on 13 11 14.
- For Aboriginal or Torres Strait Islander people in need of support, 13YARN (13 92 76) has counsellors available 24/7
- Kids Helpline – phone 1800 551 800
- Kids Helpline Webchat (available from 8am until 12am).
- About the Advice and Referral Line – Strong Families Safe Kids
Health services
- Aboriginal Health Services
Hobart – phone 6234 0777
Launceston – phone 6332 3800
Burnie – phone 6431 3289 - Your local Doctor
- Access Mental Health – Helpline | Tasmanian Department of Health
- ParentLine is a free telephone counselling and support services for parents and carers. Head here to find the direct number for your state or territory.
- Sign up for ReachOut Parents One-on-one Coaching for free, personalised support. The coaching sessions will help you to understand your child’s school refusal and assist you to support them.
- Connect with a mental health clinician 1-on-1 | headspace
Online and digital support
Specialist support services
- Working It Out (LGBTQI+)
- Phoenix Centre – Migrant Resource Centre Tasmania
Southern Tasmania – phone 6234 9138
Northern Tasmania – phone 6724 2820 - Home | 1800RESPECT (national domestic, family and sexual violence)
- School Can’t Australia offers peer support for Australian families with children and teens experiencing school refusal. They also have a private Facebook page, private Facebook group and support meetings across Australia.
- Helpline – Butterfly Foundation (support for eating disorders and body image issues)
- Anglicare Tasmania – Free Financial Counselling
